{"id":78,"date":"2023-01-13T07:33:18","date_gmt":"2023-01-13T07:33:18","guid":{"rendered":"https:\/\/www.telefonica.co\/?page_id=78"},"modified":"2024-01-29T18:09:05","modified_gmt":"2024-01-29T23:09:05","slug":"inquiries-and-complaints-channel","status":"publish","type":"page","link":"https:\/\/www.telefonica.co\/en\/about-us\/inquiries-and-complaints-channel\/","title":{"rendered":"Inquiries and complaints channel"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\" id=\"h-responsible-business-channel\"><a href=\"https:\/\/www.telefonica.com\/es\/sostenibilidad-innovacion\/canal-de-consultas-y-denuncias\/consultas-y-reclamaciones-de-negocio-responsable\/\" target=\"_blank\" rel=\"noreferrer noopener\">Responsible Business Channel<\/a><\/h3>\n\n\n<div class=\"tlf-spaces mb--35 \">  <\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-complaints-and-claims-mechanism-attentive-to-human-rights-relations-and-the-environment\">Complaints and Claims Mechanism Attentive to Human Rights, Relations and the Environment<\/h3>\n\n\n\n<p>It seeks to receive, attend to and resolve in a non-confrontational and timely manner the disagreements associated with the negative impact resulting from the business activities of Telef\u00f3nica Movistar in Colombia. It is addressed to all our interest groups. These complaints can be received through the following channels:<\/p>\n\n\n\n<ul class=\"list--dots wp-block-list\">\n<li><a href=\"http:\/\/www.movistar.com.co\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Web page<\/strong><\/a><\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.movistar.com.co\/centros-de-experiencia\" target=\"_blank\" rel=\"noreferrer noopener\">Movistar Experience Centers<\/a><\/strong><\/li>\n\n\n\n<li><strong>Headquarters:<\/strong> Transversal 60 # 114A-55, Bogot\u00e1<\/li>\n\n\n\n<li><strong>Social Networks<\/strong><\/li>\n\n\n\n<li><strong>Call Center service lines:<\/strong> Dial *611 from a Movistar cell phone or dial 018000 930930 from a Movistar landline.<\/li>\n<\/ul>\n\n\n<div class=\"tlf-spaces mb--70 \">  <\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-mechanism-for-reporting-unethical-or-illegal-conduct\">Mechanism for reporting unethical or illegal conduct<\/h3>\n\n\n\n<p>Offers the possibility of reporting, anonymously or personally, any alleged unethical or corrupt conduct committed in the name or on behalf of Telef\u00f3nica.<\/p>\n\n\n\n<p>Unethical conduct or acts of corruption are understood to be those related to bribery, favorable treatment, conflicts of interest, money laundering, financing of terrorism or that involve crimes against the public administration, among others. If your complaint is not related to these aspects, please refrain from using this mechanism.<\/p>\n\n\n\n<div class=\"wp-block-group lista1-parrafo\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Free phone line from anywhere in the country: 01 8009 345712<\/p>\n\n\n\n<p>Virtual complaint form available through Telef\u00f3nica &#8211; Complaints Portal<\/p>\n\n\n\n<p>Email: <a href=\"mailto:canal.denuncias.co@telefonica.com\">canal.denuncias.co@telefonica.com<\/a>&nbsp;<\/p>\n\n\n\n<p>For service requests, Colombia Telecomunicaciones SA ESP BIC offers the following channels: you can go to the nearest Experience Center to your residence, visit our website <a href=\"http:\/\/www.movistar.com.co\/atencion-al-cliente\/contacto\" target=\"_blank\" rel=\"noreferrer noopener\">www.movistar.com.co\/atencion-al-cliente\/contacto<\/a>, or call our toll-free lines from your Movistar cell phone by dialing *611 or 01800930930; for users of other operators, call the landline or from a mobile phone at (601)-5885204 (call costs apply according to your local or mobile operator). You can also express your concerns through the social media platform Facebook, in accordance with current regulations.<\/p>\n<\/div><\/div>\n\n\n<div class=\"tlf-spaces mb--70 \">  <\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-consultation-mechanism-for-unethical-conduct-or-acts-of-corruption\">Consultation mechanism for unethical conduct or acts of corruption<\/h3>\n\n\n\n<p>&nbsp;If you have questions related to ethical or integrity dilemmas, management of reports of acts of corruption or Telef\u00f3nica&#8217;s Anti-Corruption Policy, you can consult the Compliance Management via email: <a href=\"mailto:ofc.cumplimiento.co@telefonica.com\">ofc.cumplimiento.co@telefonica.com<\/a>&nbsp;<\/p>\n\n\n<div class=\"tlf-spaces mb--100 \">  <\/div>","protected":false},"excerpt":{"rendered":"<p>Responsible Business Channel Complaints and Claims Mechanism Attentive to Human Rights, Relations and the Environment It seeks to receive, attend to and resolve in a non-confrontational and timely manner the disagreements associated with the negative impact resulting from the business activities of Telef\u00f3nica Movistar in Colombia. It is addressed to all our interest groups. These [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":20,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"536,869,693,897,789,761","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-78","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.0 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Inquiries and complaints channel | Telefonica Colombia English<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.telefonica.co\/en\/about-us\/inquiries-and-complaints-channel\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Inquiries and complaints channel\" \/>\n<meta property=\"og:description\" content=\"Responsible Business Channel Complaints and Claims Mechanism Attentive to Human Rights, Relations and the Environment It seeks to receive, attend to and resolve in a non-confrontational and timely manner the disagreements associated with the negative impact resulting from the business activities of Telef\u00f3nica Movistar in Colombia. 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