{"id":44,"date":"2023-01-13T06:39:56","date_gmt":"2023-01-13T11:39:56","guid":{"rendered":"https:\/\/www.telefonica.co\/?page_id=44"},"modified":"2025-06-12T13:35:12","modified_gmt":"2025-06-12T18:35:12","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/www.telefonica.co\/en\/contact-us\/","title":{"rendered":"Contact us"},"content":{"rendered":"<div class=\"tf-tab\">\n                <div class=\"tf-tab__header\">\n                    <svg class=\"icon tf-tab__logo\">\n                        <use xlink:href=\"\/wp-content\/themes\/telefonica-theme\/img\/svg\/symbol\/sprite.svg#isotype-text\"><\/use>\n                    <\/svg>\n                    <button class=\"tf-tab__close\" onclick=\"closeTab(this);\">\n                        <svg class=\"icon\">\n                        <use xlink:href=\"\/wp-content\/themes\/telefonica-theme\/img\/svg\/symbol\/sprite.svg#close\"><\/use>\n                        <\/svg>\n                    <\/button>\n                <\/div>\n                <nav class=\"tf-tab__nav\" aria-label=\"Tabs\">\n                    <button class=\"tf-tab__menu\" href=\"#\" onclick=\"openTab(this);\"><span>Abrir menu<\/span>\n                        <svg class=\"icon tf-tab__icon\">\n                        <use xlink:href=\"\/wp-content\/themes\/telefonica-theme\/img\/svg\/symbol\/sprite.svg#filter\"><\/use>\n                        <\/svg>\n                    <\/button>\n                    <ul class=\"tf-tab__list\"><li class=\"tf-tab__item\"><a class=\"tf-tab__link\" href=\"#tab-press\" role=\"tab\">\nPress <\/a><\/li><li class=\"tf-tab__item\"><a class=\"tf-tab__link\" href=\"#tab-shareholders-and-investors\" role=\"tab\"> \n\nShareholders and Investors <\/a><\/li><li class=\"tf-tab__item\"><a class=\"tf-tab__link\" href=\"#tab-legal-area\" role=\"tab\"> \n\nLegal Area <\/a><\/li><li class=\"tf-tab__item\"><a class=\"tf-tab__link\" href=\"#tab-correspondence\" role=\"tab\"> \n\nCorrespondence <\/a><\/li><li class=\"tf-tab__item\"><a class=\"tf-tab__link\" href=\"#tab-judicial-requests\" role=\"tab\"> \n\nJudicial Requests <\/a><\/li><\/ul>\n                <\/nav><div class=\"tf-tab__content\" id=\"tab-press\">\n                            <p> <div class=\"wp-block-telefonica-tab\">\n\n<h3 class=\"wp-block-heading\">Corporate Communications Department<\/h3>\n\n\n\n<p><strong>Mail:<\/strong>&nbsp;prensa.telefonica@telefonica.com<\/p>\n\n\n\n<p>IMPORTANT NOTICE: The mailbox in the Press Room is exclusively for dealing with requests from the media. Any other request will not be attended. In particular, it is revealed that this mailbox is not valid for notification purposes.<\/p>\n\n<\/div> <\/p>\n                        <\/div><div class=\"tf-tab__content\" id=\"tab-shareholders-and-investors\">\n                            <p> <div class=\"wp-block-telefonica-tab\">\n\n<h3 class=\"wp-block-heading\">Investor contact<\/h3>\n\n\n\n<p><strong>Contact:<\/strong>&nbsp;Zamir Jose Suz Ruiz<\/p>\n\n\n\n<p><strong>Position:<\/strong>&nbsp;Gerente de Finanzas<\/p>\n\n\n\n<p><strong>Phone number:<\/strong>&nbsp;7050000<\/p>\n\n\n\n<p><strong>Email<\/strong>&nbsp;inversionistas.co@telefonica.com<\/p>\n\n\n\n<p><strong>Office::<\/strong>&nbsp;Transversal 60 (Av. Suba) No 114A \u2013 55 Bloque B Piso 1 | Bogot\u00e1 \u2013 Colombia<\/p>\n\n\n\n<p>IMPORTANTE NOTICE: Investor Relations\u2019 mailbox will only respond to questions from Investors\/Shareholders and Analysts on Telef\u00f3nica\u2019s results and strategy. Please note that other queries will not be addressed by this mailbox. In particular, please note that this mailbox is not a valid recipient for notification purposes.<a href=\"https:\/\/www.telefonica.co\/contacto\/?t=tab-accionistas-e-inversionistas#page\"><\/a><\/p>\n\n<\/div> <\/p>\n                        <\/div><div class=\"tf-tab__content\" id=\"tab-legal-area\">\n                            <p> <div class=\"wp-block-telefonica-tab\">\n\n<p>Colombia Telecomunicaciones makes available the email&nbsp;<a href=\"mailto:notificacionesjudiciales@telefonica.com\">notificacionesjudiciales@telefonica.com<\/a>&nbsp;with the sole purpose of receiving communications from the judicial branch. Due to the above, any message that does not correspond to this topic will not be read and will automatically be deleted from this mailbox.&nbsp;<\/p>\n\n\n\n<p>The PQR will be attended in the channels established by the company.<\/p>\n\n<\/div> <\/p>\n                        <\/div><div class=\"tf-tab__content\" id=\"tab-correspondence\">\n                            <p> <div class=\"wp-block-telefonica-tab\">\n\n<p>Colombia Telecomunicaciones provides the following e-mail address:&nbsp;<a href=\"mailto:correspondencia.telefonica.colombia@telefonica.com\">correspondencia.telefonica.colombia@telefonica.com<\/a>&nbsp; to receive communications from third parties other than the judicial branch (rama judicial) and the Company\u2019s suppliers (billing).<\/p>\n\n\n\n<p>CONCERN AND WHISTLEBLOWING CHANNEL<\/p>\n\n<\/div> <\/p>\n                        <\/div><div class=\"tf-tab__content\" id=\"tab-judicial-requests\">\n                            <p> <div class=\"wp-block-telefonica-tab\">\n\n<p><strong>Filing Channel for Judicial Requests<\/strong><\/p>\n\n\n\n<p>Colombia Telecomunicaciones S.A ESP BIC under Law 2213 of 2023, which establishes the use of&nbsp; ICT\u00b4s&nbsp; as a measure to implement information and communications technologies in judicial proceedings, streamlines processes and makes attention to users of the justice service more flexible. For the above, it is made available for judicial police institutions, administrative entities, as well as control agencies the <strong>SINGLE CHANNEL web portal \u201cONLINE RADICATION OF JUDICIAL REQUERIFICATIONS TELEFONICA MOVISTAR\u201d<\/strong> URL: <a href=\"https:\/\/requerimiento-judicial.telefonicawebsites.co\/\">https:\/\/requerimiento-judicial.telefonicawebsites.co\/<\/a><\/p>\n\n<\/div> <\/p>\n                        <\/div><\/div>\n\n<div class=\"tlf-spaces mb--100 \">  <\/div>\n\n<div class=\"box box--2col\">\n                <div class=\"box__left\">\n                    <div class=\"box__title\">\n                        <svg class=\"icon\">\n                            <use xlink:href=\"\/wp-content\/themes\/telefonica-theme\/img\/svg\/symbol\/sprite.svg#mail\"><\/use>\n                        <\/svg>\n                        <h2 class=\"heading-6\">Concern and Whistleblowing Channel<\/h2>\n                    <\/div>\n                    <p>We will answer your questions about compliance with our Responsible Business Principles<\/p>\n                <\/div>\n                <div class=\"box__right\">\n                    <div class=\"box__content\">\n                        <a href=\"https:\/\/www.telefonica.co\/en\/about-us\/inquiries-and-complaints-channel\/?noredirect=en-US\"  onclick=\"dataLayer.push({'event': 'gaEvent', 'eventCategory': 'contacto prensa', 'eventAction' : 'contacto', 'eventLabel' : 'https:\/\/www.telefonica.co\/en\/about-us\/inquiries-and-complaints-channel\/?noredirect=en-US' });\"  class=\"button button--third\">Contact<\/a>\n                    <\/div>\n                <\/div>\n        <\/div>\n\n<div class=\"tlf-spaces mb--70 \">  <\/div>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"825,717,721,829,944,910","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-44","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.0 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Contact us | Telefonica Colombia English<\/title>\n<meta name=\"robots\" content=\"index, follow, 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